Ishaya Jewels Refund and Cancellation Policy

At Ishaya Jewels, we aim to provide the best customer experience and ensure that you are completely satisfied with your purchase. Please read our refund and cancellation policy to understand the guidelines and procedures:

1. Order Cancellation:

• You can request the cancellation of your order within 24 hours of placing it. Please contact our customer support team at hello@ishayajewels.com or +91-9958995300 to initiate the cancellation.
  
  

2. Cancellation Eligibility:

• Custom or personalized items cannot be cancelled once the production process has begun. If the cancellation request is made within the 24-hour window, a full refund will be issued.
  
  

3. Refund Process:

• If your cancellation request is approved or if you return an item in compliance with our return policy, we will process the refund within 5-7 business days.
• The refund will be issued to the original payment method used for the purchase.
  
  

4. Return Eligibility:

• You cannot return your purchase once delivered for hygiene reasons.
  
  

5. Manufacturing Defects:

• In the rare event that your jewellery arrives with a manufacturing defect, please contact our customer support team immediately for assistance.
  
  

7. Contact Us:

• For any questions or concerns regarding our refund and cancellation policy, please contact our customer support team at hello@ishayajewels.com or +91-9958995300. Ishaya Jewels reserves the right to make updates or revisions to this policy as necessary. Please refer to our website for the most up-to-date information.
  
  

Thank you for choosing Ishaya Jewels, and we appreciate your trust in our commitment to quality and customer satisfaction.